Give it permission and a map will appear, most likely with your real location, and not the VPN server. Normally your browser should ask if the site can access your location. Test this by connecting to your VPN, then running the geolocation test on the BrowserLeaks (opens in new tab) site. It's easy to use, often surprisingly accurate, and probably won't be affected by your VPN. Websites and apps have several options available to try and find your location, but one of the simplest is the HTML Geolocation API. (Image credit: Sitepoint) Geolocation API Try removing any browser state information – delete your cookies, browser history and so on – before you log in.Īlternatively, launch an anonymous browsing session which won't have any previous website state information (in Chrome this is Menu > New Incognito Window, and in Firefox it’s Menu > New Private Window, or a similar option in other browsers). Start by logging out from a website account at the end of a normal session, then connect to your VPN and log in as normal. These tactics aren't used by everyone, but it's still a good idea to check whether these website state issues might be related to your VPN problems. It could use cookies to maintain location across sessions. If you've logged in via a social media account, it may be able to obtain location-related profile details. Replacing your IP address won't always be enough to persuade a website that you're in another location, particularly if you have an account at the site or have visited it before.Ī website might use an IP and location from your initial visit, for instance. There's no guarantee of success, but we've often found that's enough to solve the problem. Sometimes there will be a server list on the website with this information, or you could always email the company and ask.Īlternatively, if you can't properly access a website from one of your VPN's servers in that country, try each of the other servers in turn. The client might have an icon to indicate which servers are best to use for Netflix, for example. VPN providers will sometimes try to highlight the best servers for particular tasks. This could mean that although you're connected to a UK, US or some other server, this won't allow you to unblock a streaming site in that country. Sometimes you'll be allocated a new IP address correctly, but a website might recognize that it belongs to a VPN address range, and block it or somehow limit your access. (Image credit: Witopia) Try another server That's good news, but also means you'll have to dig a little deeper to find the source of your problems. If your VPN has given you an IP address exactly where you requested, then it seems to be working as it should. Close and restart your client, connect to several servers and verify their location with the (opens in new tab) site. If the IP address is from another country, but not the one you selected, your VPN may be at fault. If the report shows your home country and ISP, the VPN connection may have dropped or stopped working. Note that geolocation isn't a precise science, so don't worry if there are several suggested cities – the country is what matters. The site runs your IP address through several web services and displays the city and country where it thinks you're located. To check this for yourself, point your browser at IP Location (opens in new tab) immediately after you've had any location problems. In that case it might look like you're using a VPN server far away, but any website will just see your regular IP. They might show you as connected, even if the VPN drops. The second problem is that some poorly programmed VPN clients don't properly monitor your connection state. As a result, although we thought we were connected to the UK, BBC iPlayer wouldn't play as we appeared to be from another country. For example, one VPN we tested gave us German and US IPs when we connected to its two UK servers. Sometimes a VPN client will say it has allocated an IP address from one country, but actually use somewhere else entirely. There are two issues to think about here. The first step in diagnosing VPN location issues is to confirm what your client software is telling you. (Image credit: ) Verify your VPN location
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